Frequently Asked Questions
What exactly is Chefellas?
Chefella's is a full service catering and event planning company meaning we provide planning, food, linens, servers/bartenders, china, centerpieces and setup/teardown. Additional items include DJs, photo booths, transportation, and much more. We cater any event, big or small such as: weddings, corporate functions, anniversaries, baby showers, birthdays, etc.
What is your cancellation policy for catering?
Event cancellations must take place no more than two days after booking the event for a full refund. After two days no refund will be issued. You may transfer your event one time to a different date within 12 months of the original event date if available. Refer to our contract/agreement for more details located on out catering and event planning tab 24/7 for your convenience!
Is a deposit required for booking an event?
A deposit of 50% of the total event amount is required upon booking.
How much is the delivery fee?
If I paid for a certain amount of guests but some cancel.. can I get a refund for those guests?
No, once the final guest count is given and paid for the customer is locked in at that number due to planning purposes. We recommend giving the minimal number of guests upon booking. Guests can always be added but not taken away. Guests being added after the 30 day mark will receive an additional $10 charge per guest that will be added to the original fee.
The delivery fee is based on the location of the event. Chefella's does require a $100 food and beverage minimum in order to deliver. However, if the order does not reach $100 nor does the client prefer to pay the delivery fee, the client is more than welcome to pickup from our corporate office located at 436 E. Main Street Clayton, NC 27520.
What is a "Service Fee/ Charge? "
Great question. Click Here for a full description of all that this fee covers!